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Klaviyo is a synced data source. Oviond doesn’t ask Klaviyo for data each time a report opens. A background sync copies your Klaviyo data into Oviond, and your widgets read that copy. This keeps reports fast and stays within Klaviyo’s request limits.

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How syncing works

  • Widgets show only what’s synced. A day that hasn’t synced yet shows 0. A table with nothing synced for its dates shows No data yet for these dates.
  • History: Oviond keeps the last 24 months (730 days). Dates older than that show no data.
  • Newest first: the first sync loads the most recent days first, so recent reports fill in long before the full history is loaded.
  • Sync frequency: you pick it when you link a client: every hour, 3 hours, 6 hours, 12 hours, or once a day. When several clients use the same Klaviyo connection, it syncs at the fastest frequency any of them picked.

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Connect Klaviyo

1

Add your API key

In the client’s Data sources, open Klaviyo, name the connection and paste a Klaviyo private API key.
2

Pick the Revenue metric

Choose the metric Klaviyo counts conversions and revenue with — usually Placed Order. Klaviyo’s own email and SMS events (sent, opened, clicked) aren’t offered, because they aren’t conversions.
3

Pick the sync frequency and save

Choose how often to sync and click Save. Saving starts the first sync straight away.

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Klaviyo’s limits

  • Report requests: Klaviyo allows 2 a minute and 225 a day. Campaign and flow reports use them, so the first full load of a big account can take a while.
  • Campaign reports refresh at most every 6 hours, to stay within the daily limit. The sync re-checks the last 30 days of campaigns, because their stats keep changing after a send.
  • Flows and event counts can refresh every hour.
  • Email campaigns only. SMS campaigns aren’t included in campaign reports.
  • Unique counts (for example unique opens) are counted per day, so over several days they can run slightly high.

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Changing the Revenue metric

Changing the Revenue metric changes the sync:
  • The sync stops loading campaign and flow data for the old Revenue metric — unless another client using the same connection still picks it — and starts loading it for the new one from the beginning.
  • The data already loaded for the old one is kept. If you switch back, the sync carries on from where it stopped.
  • If a sync is already running, it picks up the change within a few minutes. You don’t need to start a new one.
Other Klaviyo data (event counts, campaign and flow lists) doesn’t depend on the Revenue metric and keeps syncing as normal.

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Sync History

Open the Klaviyo connection and click Sync History to see:
  • Status: Synced, Syncing, Syncing history (with how far it has got), Waiting for provider limits, Sync problem, or Paused.
  • Actions (admins only): Sync now gets the latest days, Pause / Resume stops or restarts all syncs, and Re-sync loads the whole history again.
  • Recent syncs: the last 50 syncs, with how many rows each one saved.

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When something goes wrong

  • Klaviyo refuses or limits requests: the sync waits and tries again on its own. Your reports keep showing the data already synced.
  • The sync keeps failing: after 3 failures in a row, you get one notification. Check the API key in the connection.
  • A sync is interrupted (for example a server restart): the next sync carries on from where it stopped.
  • Unlinking a client keeps the connection and its synced data. Linking again carries on from where it stopped.
  • Deleting the connection deletes all of its synced data. Connecting again loads the full history from the start.